Privacy Policy

Last updated 4 September 2026

This page explains what details we collect when you use this website or call us, why we collect them, and how we look after them. We keep it simple. If anything is not clear, call us and ask.

Who we are

We are Bay Plumbing & Drainage, 2 Wesley Place, Geelong VIC 3220. You can call us on 1300 625 633. The business is run by Master Plumber Lachlan Feehan, VBA Licence 49297.

What we collect

• Your name, phone number, suburb and job details when you fill in a form on this site. Your email address too, if you choose to give it.
• Your phone number when you call us.
• Basic site usage data from cookies, such as which pages you looked at and which ad brought you here.

Why we collect it

We use your details to call you back, give you a price, and do the job. We use the site usage data to see which of our ads and pages work, so we can spend our advertising money wisely.

How forms reach us

When you send a form, the details go by email through a form service called Web3Forms into our job system, ServiceM8. That is how the job gets booked and how we know to call you.

Call tracking

We show different phone numbers to different visitors so we know which ad you saw before you called. Every number rings through to our normal team. Calls are logged in our customer system, GoHighLevel, so we can see who called and call you back if we missed you.

Cookies and ads

This site uses Google Ads, Google Analytics and Meta Pixel. These tools set cookies to measure how our ads perform, and they may show you our ads later on other sites and apps.

You can clear or block cookies in your browser settings. You can also opt out of personalised ads at Google's ad settings and Meta's ad preferences.

Who we share with

We only share your details with the services named above, so we can do the work: Web3Forms, ServiceM8, GoHighLevel, Google and Meta. We do not share your details with anyone else, and we do not sell them.

How long we keep it

Job records are kept as business records. If you want us to delete your details from our marketing lists, ask us any time and we will do it.

Your rights

You can ask us what details we hold about you, ask us to fix them if they are wrong, or make a complaint. We follow the Australian Privacy Principles. If you are not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Call us on 1300 625 633 or email info@bayplumbingdrainage.com.au. Please put "Privacy" in the subject line so it gets to the right person.